🔈 We all know that the work doesn’t end when someone becomes a customer; yet, many businesses are not organized to bring the best experiences to their customers. Our client, John Zimmerer at Top Down Systems, recently wrote a series of blog posts analyzing how businesses can avoid pitfalls in the way of a great customer experience. He takes a look at several industry reports and analyses, and discusses how businesses can move from a siloed customer experience approach, which is rather common, to one where the customer experience fits into the very fabric of an organization.
10 Questions you should ask yourself to determine if your product needs an upgrade
5 trust-building tips for Agile teams (audio enabled)
Agile can be a great way to promote innovation and address unpredictability in development and design. Sometimes though, you hear stories of things going sideways. Here’s one such story: Imagine a software project started with much fanfare and best intentions; a dev team and a design agency that were all set for a powerful, self-organized, collaborative experience; a seasoned Scrum Master who would be the ideal efficiency shepherd. They were an enthusiastic team, poised for success, but a couple of weeks into their first sprint, tensions started soaring and the team quickly felt itself drifting into the redzone of sabotage and self-destruction.