In the dynamic landscape of modern enterprise, the challenges of achieving alignment and progress between teams are all too familiar. In this article, I would like to take you on a journey of VMware’s Tanzu design team, a journey marked by ambiguity, setbacks, resilience, and the ultimate discovery of the transformative potential of design vision stories and prototypes in steering product success and fostering team cohesion.
In the world of enterprise products geared towards an engineering user base, striking the right balance between functionality and usability is paramount for success. To ensure a seamless user experience and quicker time to value, it is essential to prioritize core functionality in the product GUI while reserving advanced capabilities for the API and CLI interfaces. This approach offers numerous benefits for product development and enhances the overall engagement of enterprise users with the product. Let’s look at five tenets of design geared toward realizing the simplicity paradox in your design practice.
In an earlier glossary post, we discussed “VPAs”or Voice Personal Assistants. We thought this topic deserved further analysis considering the massive adoption of devices with “always-on” listening and a responding voice functionality. Considering these rapid developments in the era of voice interactive objects and AI in general, we should ask ourselves these crucial questions.
How will this affect you, your organization and your products?
How can your application use these powerful neural networks and machine learning based systems to intuit more precisely what your customer wants?
How can your customer service improve by leveraging the new forms of networked intelligence in the cloud?
In a world where touch, type, and swipe have been the primary modes of input, how can voice interaction provide a more natural access to your product?
How can this be integrated and at what cost?
It’s been 50 years since Stanley Kubrick’s dystopian thriller 2001 was released, where Hal, the disturbingly calm onboard yet ill intentioned computer, frightened us with the possibility of computers taking over humanity and making decisions that may not preclude destroying the whole lot of us sloppy, imperfect humans.
🔈 We all know that the work doesn’t end when someone becomes a customer; yet, many businesses are not organized to bring the best experiences to their customers. Our client, John Zimmerer at Top Down Systems, recently wrote a series of blog posts analyzing how businesses can avoid pitfalls in the way of a great customer experience. He takes a look at several industry reports and analyses, and discusses how businesses can move from a siloed customer experience approach, which is rather common, to one where the customer experience fits into the very fabric of an organization.
🔈 Covered Terms: Virtual Personal Assistants • Red Route • Digital Twins
As our devices become always on listeners and as they become more intelligent and human like, more of us are relying on voice commands to assist us in everyday life. Virtual personal assistants are embedded software programs that utilize voice or text input to respond to your requests based on a contextual story your recorded online history maps out.
🔈 We all know that the work doesn’t end when someone becomes a customer; yet, many businesses are not organized to bring the best experiences to their customers. Our client, John Zimmerer at Top Down Systems, recently wrote a series of blog posts analyzing how businesses can avoid pitfalls in the way of a great customer experience. He takes a look at several industry reports and analyses, and discusses how businesses can move from a siloed customer experience approach, which is rather common, to one where the customer experience fits into the very fabric of an organization.
🔈 Covered Terms: Blockchain • Information Scent • Haptic Feedback Incorporation • Age Responsive Design
So many buzzwords, so little time. What is just irrelevant jargon and which of these trends can give you a legitimate advantage? The dizzying pace of technological terms, trends and technologies can be overwhelming for anyone tasked with providing their customer the optimal experience. Awareness of the latest tools and platforms can give you an advantage in this crowded space.
Fitbit is in a bit of a predicament. Fitbit’s CEO, James Park, recently recounted in a New York Times piece his surprise that the company’s Fitbit Blaze wasn’t well received during its introduction at CES this year. Fitbit essentially developed what was seen as a weak competitor to the Apple Watch. Is this really a fair comparison?
